FAQ

Q: What is your return policy? A: We accept returns within 14 days of delivery for unused items in original packaging. A 15% restocking fee applies.

Q: Who pays for return shipping? A: Customers are responsible for return shipping costs. We recommend using tracked shipping.

Q: How long do refunds take? A: Refunds are processed within 5-10 business days after we receive and inspect your return.

Q: Can I return sale items? A: Items discounted 50% or more are final sale and cannot be returned.

Q: What if my item arrives damaged? A: Contact us within 48 hours with photos and we'll arrange a replacement or full refund at no cost.

Q: Are duties and taxes refundable? A: No, international duties, taxes and customs fees are non-refundable.